Warranty Policy – AB Computer
AB Computer, we are committed to providing genuine products and reliable after-sales service. As an authorized distributor of leading IT hardware brands, all our products come with official manufacturer warranties. Our goal is to make warranty support simple, fast, and transparent for our customers.
. Warranty Coverage
All products purchased from AB Computer are covered by the manufacturer’s warranty.
Coverage includes repair or replacement of defective hardware parts within the warranty period.
Warranty periods vary by brand and product category (e.g., motherboards, monitors, printers).
. Corporate Warranty Service
Corporate clients can request on-site support from our certified engineers.
On-site service may include installation, troubleshooting, or replacement.
A service charge applies for on-site visits, but warranty repairs are free of cost.
. Store Warranty Service
Store customers receive in-store support for warranty claims.
Our engineers diagnose issues and, if needed, forward products to the authorized service center.
Customers are notified once repairs or replacements are complete.
. What is Not Covered
Damage caused by misuse, accidents, liquid, fire, or unauthorized repair.
Physical damage such as broken ports, cracked screens, or burnt circuits.
Software issues, data recovery, or operating system problems.
Consumables (toners, cartridges, cables, etc.) unless otherwise stated.
. Claim Process
Bring the product with the original invoice to our store or contact your corporate account manager.
Our service team will inspect and confirm the issue.
If under warranty, we process the claim with the brand’s authorized service center.
You will be informed of the repair/replacement timeline.
. Service Timeline
Most warranty claims are resolved within 7–14 working days, depending on brand service center processing.
For urgent corporate requirements, temporary replacement options may be available (subject to availability).
Commitment to Customers
Our certified engineers and support team work to ensure that every warranty claim is handled fairly, quickly, and professionally. We stand by our promise: “Genuine Products, Reliable Service.”